Privacy policy
Privacy Policy
Last Updated: September 7, 2026
At LQQV, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, submit a custom request, contact us, or otherwise interact with LQQV.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information.
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Country of residence or delivery
- Any other information you voluntarily provide to us
Order Information
When you purchase a product from our website, we may collect information such as:
- Products ordered
- Order number and order history
- Shipping and delivery information
- Payment status
- Customer communications relating to your order
- Information required to process and fulfill your order
Custom Request Information
If you submit a Custom Request, we may collect the information you provide in connection with that request, including:
- Details of your request
- Supporting information or documents you choose to provide
- Your preferred contact information
- Communications relating to your request
Please do not provide sensitive personal information unless it is necessary for your request.
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Language preferences
- Pages visited
- Time spent on our website
- Referral sources
- General website usage information
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders.
- Provide shipping and delivery services.
- Communicate with you about your orders.
- Respond to questions, inquiries, and Custom Requests.
- Provide customer support.
- Improve our website, products, and customer experience.
- Understand how visitors use our website.
- Prevent fraud, misuse, and unauthorized activity.
- Maintain business and transaction records.
- Comply with applicable legal and regulatory requirements.
We only use personal information for purposes that are relevant to our business operations and your interaction with LQQV.
3. Shopify
Our online store is powered by Shopify.
Shopify provides the e-commerce platform that allows us to display and sell products, process orders, and manage our online store.
Information you provide while browsing, placing an order, or using checkout may be processed by Shopify in accordance with its own privacy practices.
For more information, please review Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
4. Payment Information
Payments made through our website may be processed by third-party payment providers.
We do not intentionally store your complete payment card number or other sensitive payment credentials on our own systems.
Payment providers may collect and process payment information directly in accordance with their own privacy policies, terms, and security practices.
5. Shipping and Delivery Providers
To fulfill and deliver your orders, we may share information necessary for shipping with relevant delivery, courier, logistics, or fulfillment providers.
This information may include:
- Customer name
- Delivery address
- Phone number
- Order details
- Shipment information
We aim to share only the information reasonably necessary to fulfill and deliver your order.
6. Third-Party Service Providers
We may use trusted third-party providers to support our website and business operations.
These may include:
- E-commerce and store platforms
- Payment providers
- Print-on-demand and fulfillment providers
- Shipping and logistics providers
- Website and hosting services
- Customer support tools
- Analytics providers
- Email communication services
- Fraud prevention and security services
These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.
7. Analytics, Marketing, and Third-Party Technologies
We may use analytics, advertising, marketing, and similar technologies to understand website usage, improve our services, and communicate with customers.
These technologies may collect information such as:
- Website activity
- Device information
- Browser information
- Approximate location
- Pages viewed
- Interactions with our website
- Referral information
The specific technologies we use may change as our website and business develop.
Where required by applicable law, we will obtain the appropriate consent before using technologies that require consent.
Third-party providers may process information in accordance with their own privacy policies.
8. Cookies
Our website uses cookies and similar technologies to provide essential functionality and improve your experience.
Cookies may be used to:
- Maintain shopping cart functionality.
- Remember preferences.
- Keep the website functioning properly.
- Understand website traffic and usage.
- Improve website performance.
- Support relevant marketing or personalized experiences where permitted.
You may control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect some website functionality.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.
While we take reasonable precautions, we cannot guarantee absolute security of your information.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Processing and fulfilling orders
- Providing customer support
- Managing Custom Requests
- Maintaining business and transaction records
- Meeting legal or regulatory obligations
- Resolving disputes
- Preventing fraud
- Enforcing our agreements
When personal information is no longer required, we will take reasonable steps to delete, securely dispose of, or anonymize it where appropriate.
11. Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Request a copy of your personal data.
- Object to certain types of processing.
- Restrict certain processing activities.
- Withdraw consent where processing is based on consent.
To exercise any applicable privacy rights, please contact us using the contact information available on our website.
We may need to verify your identity before fulfilling certain requests.
12. International Data Transfers
LQQV may work with service providers located in different countries.
As a result, your personal information may be processed or transferred across international borders.
Where applicable, we take reasonable measures to ensure that personal information transferred internationally receives appropriate protection in accordance with applicable privacy laws.
13. Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete the information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, products, services, technologies, or legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact information provided on our website.
LQQV
Website: Lqqv.com