Last Updated: July 30, 2026

We understand that circumstances may change. This Refund and Order Cancellation Policy explains the conditions under which orders may be cancelled and refunds may be issued for our products and services.

By placing an order or requesting a service, you acknowledge and agree to the terms outlined below.

1. Order Confirmation and Cancellation

Before confirming an order, customers are responsible for reviewing all details, including product specifications, service requirements, pricing, shipping information, and any applicable terms.

Once an order has been reviewed, approved, and confirmed by the customer, cancellation may not be possible if:

• The product purchase has already been completed on behalf of the customer;
• The service process has already started;
• Costs or commitments have already been incurred in order to fulfill the order or provide the requested service.

In such cases, we reserve the right to deduct any costs already incurred, including but not limited to product costs, service fees, shipping charges, packaging costs, administrative expenses, or other related expenses, before issuing any possible refund.

Customers are therefore advised to carefully review and confirm their orders before final approval.

2. Non-Refundable Situations

Refunds may not be available in the following situations:

• The customer changes their mind after the purchase has been completed.
• The requested product has already been purchased or prepared for shipment.
• Custom or personalized services have already been started.
• Expenses have already been paid or commitments have already been made on behalf of the customer.
• Delays or additional costs occur due to incorrect information provided by the customer.
• The shipment is delayed, rejected, or held due to customs regulations, destination country restrictions, or circumstances outside our control.

3. Refunds Due to Our Failure to Complete the Service

If we are unable to complete an order or provide an agreed service due to reasons caused by us, and we fail to fulfill our obligations according to the confirmed agreement, the customer may be eligible for a refund.

In such cases:

• The refund amount will be determined based on the specific circumstances of the order or service.
• Any costs already incurred on behalf of the customer may be deducted where applicable.
• Refunds will only apply to the portion of the service that could not be completed.

4. Product Availability and Price Changes

If a requested product becomes unavailable, cannot be legally purchased, or the price changes significantly before purchase, we will contact the customer to discuss available options.

If the customer does not wish to proceed and no costs have been incurred, the payment may be refunded.

5. Custom Services and Property-Related Services

Due to the personalized nature of custom requests, property services, and special assignments, refunds are evaluated on a case-by-case basis.

Once work has started, fees related to completed work, time spent, third-party costs, or expenses incurred may not be refundable.

6. How Refunds Are Processed

Approved refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on the payment provider or financial institution.

7. Contact Us

If you have any questions regarding this Refund and Order Cancellation Policy or wish to discuss a cancellation request, please contact us through the information provided on our website.